Closing the loop with Refurbished Framework products
At Framework, we are committed to remaking consumer electronics to respect people and the planet. While this includes introducing new products designed for longevity, it also means extending the life of our current products. With the Framework refurbished program, you can now purchase excellent-quality refurbished products and contribute to a circular economy.
Today, we’re excited to launch the Framework refurbished program. By purchasing one of our excellent-quality refurbished products, you can help contribute to a circular economy by reusing manufactured parts and reducing waste.
Currently, we are offering the Refurbished Framework Laptop DIY Edition in the US and Canada with three options of 11th Gen Intel® Core™ processors, as well a Refurbished Expansion Card Pack, which comes with the following assortment of Expansion Cards: two USB-C, one USB-A, one HDMI. We’ll be bringing refurbished products to additional countries in the future.
The Refurbished Framework Laptop DIY Edition configurations match the original DIY Edition (11th Gen Intel® Core™). You can bring your own memory, storage, WiFi, power adapter, and OS, or pick them up along with Expansion Cards in the Framework Marketplace.
Testing & requirements
Refurbished laptops and modules typically start from the small number of returns we get from our 30-day return guarantee. They then go through an extensive testing and cleaning process at our service center in New Jersey, where any parts that don’t meet our specifications are replaced. We also have service centers in Europe and Australia capable of performing refurbishment at the same level of quality, but we’ve received so few returns that we haven’t been able to build refurbished inventory for sale just yet.
All refurbished products are rigorously tested to confirm that functionality and performance meet the level of new products and are screened to confirm they have good cosmetic quality. To find out more about the specific cosmetic limitations for each product, you can go to the item’s product page. For the initial set of refurbished Framework Laptops, we’ve set the limits to be pretty stringent. If you find a scratch or a scuff that bothers you, remember that you can also pick up replacement cover parts directly in the Framework Marketplace!
All refurbished products come with the same one year limited warranty that our new products in the US and Canada do, so rest assured that you’ll get a product that is reliable along with being easy to upgrade and repair if you ever need to.