Framework Terms of Sale

Effective date: 11/16/2023

PLEASE READ THESE TERMS OF SALE (THE “TERMS”) CAREFULLY BEFORE ORDERING ANY PRODUCT OFFERED BY FRAMEWORK COMPUTER INC (“FRAMEWORK”, “WE”, OR “OUR”). BY CLICKING THE “PLACE ORDER” or “PLACE PRE-ORDER” BUTTON, OR BY USING ANY PRODUCT OF FRAMEWORK (“PRODUCT”) IN ANY MANNER, YOU OR THE ENTITY YOU REPRESENT (“CUSTOMER”, “YOU”, “YOUR”) AGREE THAT YOU HAVE READ AND AGREE TO BE BOUND BY AND A PARTY TO THESE TERMS TO THE EXCLUSION OF ALL OTHER TERMS. YOU REPRESENT AND WARRANT THAT YOU ARE AUTHORIZED TO BIND CUSTOMER. THESE TERMS GOVERN EACH “ORDER” AND “PRE-ORDER” PLACED BY CUSTOMER. USE OF ANY PRODUCT IS EXPRESSLY CONDITIONED UPON CUSTOMER’S ASSENT TO THESE TERMS, TO THE EXCLUSION OF ALL OTHER TERMS. IF THESE TERMS ARE CONSIDERED AN OFFER, ACCEPTANCE IS EXPRESSLY LIMITED TO SUCH TERMS. IF CUSTOMER DOES NOT UNCONDITIONALLY AGREE TO ALL OF THESE TERMS, NAVIGATE AWAY FROM THIS PAGE AND CUSTOMER WILL HAVE NO RIGHT TO PURCHASE OR USE ANY PRODUCT.

Framework may change these Terms of Sale at any time without notice.  Any new terms and conditions will be effective as of the date of posting and apply to Orders and Pre-orders placed on and after that date.

Order Acceptance

Framework reserves the right to change prices for Products at any time and without notice, and to correct errors in pricing that may occur.  Depending on your shipping location, the purchase price may not include shipping, import duties, taxes, transfer fees, and other governmental charges, which are the Customer’s responsibility.  

When placing an Order for a Product, you will be required to provide certain information, such as your address and other billing information. You represent and warrant that all such information is accurate, and you will ensure that such information is kept current.

The Product will be delivered to the delivery address specified in “Shipping Information” in the checkout process or provided through other payment profiles, such as PayPal. You are responsible for providing the correct address in the ordering process. Framework has no responsibility or liability for inaccurate information or information that later becomes outdated and has no obligation to make efforts to determine the correct contact or shipping information.  Framework is not liable for any loss resulting from failure to provide the correct delivery address.

The Product will be shipped to you in accordance with the shipping option chosen by you in the ordering process. The cost of shipping is detailed in the order process. The estimated dispatch and delivery date will be stated in the order process.

The delivery date will depend on the selected shipping option and delivery location, as well as the time of payment. Changes and/or delays to the estimated dispatch and delivery date may occur. Framework will notify you of any changes impacting the delivery of your ordered Product. Framework is not liable for delays in the estimated delivery date for the Order.

Orders and Pre-orders may be subject to order quantity limits, which will be shown during the checkout process.

Framework reserves the right to decline, reject, or cancel your order or limit order quantity at any time.  This may be for reasons which include but are not limited to product availability, quantity limits, errors in stated price, invalid or unsupported shipment addresses, or payment processing issues.  If you have already paid, we will refund you the full amount of the declined, rejected, or cancelled order or the amount of adjusted order quantity, including applicable taxes and any delivery charges.  Framework may contact you using the contact information we have for your account (the “Contact Information”) to adjust your order, payment method, or shipment information to resolve the issue prior to cancellation.

Order Cancellation

Once you have placed an Order, Framework strives to deliver in a timely manner.  Prior to Order shipment, you may request cancellation of the Order by contacting Framework Support at support@frame.work. Framework will send a confirmation email to the email you provided if the cancellation was successful. If the cancellation is confirmed by Framework, you are entitled to a full refund of purchase price. Framework strives to process refunds within a reasonable amount of time.

Pre-orders

Each Pre-order you submit for a Product acts as a deposit for a future purchase of the Product.  You will be charged a Pre-order deposit, plus any applicable taxes, at the time of placing the Pre-order for Product.  The remainder of the specified purchase price, plus any applicable taxes, duties, shipping and other costs, will be charged before the Product is released for shipment.

We will attempt to charge the remainder of the purchase price and other costs to your payment method on file when your Product is ready to ship.  If we are unable to process the payment, we will attempt to contact you via your Contact Information.  If you do not complete your Order by updating your payment method and paying the full remainder due within 30 days, Framework may, at its sole discretion, provide you a full refund of the deposit, or continue to attempt to contact you via your Contact Information. Framework will make reasonable efforts to contact you to provide a refund after that 30-day period, but if Framework does not receive a response from you within 90 days of our initial request to complete your Order, or if Framework is not able to process your refund after that 30-day period (for example, due to a cancelled credit card), then Framework will treat the amount that you paid as unclaimed property in accordance with applicable law.

Although we will make efforts to begin delivering Products as soon as reasonably practicable, you understand and agree that there may be delays. In the event that a delay arises and the estimated shipment date is not met, Framework is not responsible for any damages that may occur due to the delay, nor is it obligated to provide any discounts, refunds or credits due to any such delays. We will use commercially reasonable efforts to provide you with updates via your Contact Information with respect to the delivery schedule. If for any reason you decide that you do not wish to continue to wait for your Product, you may cancel your Pre-order by contacting support@frame.work.

Either you or Framework may cancel your Pre-order at any time for any or no reason prior to our notice to you that your Product is ready for delivery. If you do so prior to completing the Product purchase by making the second payment, Framework will refund your Pre-order deposit without interest. If Framework cancels your Pre-order, we will refund your Pre-order deposit without interest.  Once you complete the Product purchase by making the second payment, Framework’s standard Order Cancellation, Return, and Limited Warranty Policies will apply.

Geographic Availability

Products will only be shipped to supported shipping regions.  Available Products may vary depending on your region.  During checkout, your shipping address will be validated to determine if it is in a supported shipping region for the Product.  If the final shipping address is outside of these regions, Framework reserves the right to cancel the Order and refund any amount actually paid.

Return Policy

Framework will accept returns and exchanges for eligible Products for up to 30 days after the date of shipment or download, as applicable. Before returning a Product, you must contact Framework Support at support@frame.work to initiate the return process.  You will be guided to return the eligible Product in like new condition and in its original packaging, along with all parts, components, instruction manuals, and documentation that were initially included.

If Framework does not receive the returned Product as instructed or the Product is worn, damaged, or missing items, Framework may deduct a reprocessing fee or otherwise reduce the amount of the refund.

Even if you return your Products, these Terms of Sale will still apply to the time between your purchase or download, as applicable, and return.

Some items are not eligible for return or refund, and will be noted as such at time of order; unless otherwise provided by law or by a particular product offer, all purchases of these ineligible products are final and non-refundable.

When you make a qualifying return, we will credit the full amount, less the original and return shipping and any reprocessing fees, and you will typically receive your refund within 10 business days. 

Any refunds will be applied to the same account, and using the same method of payment used to place the Order unless you choose a credit through Framework’s web store in the amount of the refund.

For complete details on how to return eligible products, see our Returns and Refunds page.

Use of the Product and Restrictions

Framework sells and ships Product(s) to Customers only. You will only use the Products for your own internal, personal use, and not on behalf of or for the benefit of any third party. You will comply with all laws that apply to you, your use of the Product, and your actions and omissions that relate to the Product. If your use of the Product is prohibited by applicable laws, then you aren’t authorized to use the Product. We can’t and won’t be responsible for your using the Product in a way that breaks the law. You may not purchase  Product(s) for the purpose of resale, and Framework reserves the right to refuse, cancel, or delay any Order or Pre-order if there are reasonable grounds to believe the Product(s) are not being purchased in accordance with these Terms.

If you are offering to purchase a Product on behalf of an entity, organization, or company, you represent and warrant that you have the authority to bind that organization to these Terms and you agree to be bound by these Terms on behalf of that organization.

Any software incorporated into or provided for use in a Product is not sold, but rather is licensed solely for use in that Product. For any such software licensed to you under these Terms, such license is non-exclusive, non-sublicensable and does not include the right to (and the Customer will not) incorporate or use in any other works, or copy any portion of such software, or to use the software or product for the benefit of any third party. For any other such software licensed to you (including without limitation Third-Party Components (as defined herein)), please check the license associated with each such software item for the applicable specific terms and conditions.

Third-Party Software and Other Components

The Customer acknowledges and agrees that the Product contains software and other components owned or supplied by third parties (“Third-Party Components”). Framework is not responsible for the operation of any Third-Party Components nor the operation of the Product to the extent such operation is dependent upon Third-Party Components. The Third-Party Components may be subject to other terms and conditions imposed by the applicable third parties; Customer will comply with and is solely responsible for complying with any applicable terms or conditions. Framework does not make any representations or warranties with respect to Third-Party Components or any third-party providers. Any exchange of data or other interaction between Customer and a third-party provider is solely between the Customer and such third-party provider and is governed by such third party’s terms and conditions. 

Limited Warranty and Warranty Disclaimer

Framework branded Products are covered by the Framework Limited Warranty (“Warranty”): frame.work/warranty.  By completing your purchase, you acknowledge and agree that you have reviewed and accept the Warranty.

Third party manufacturers may provide their own warranties. Framework has no control over, and assumes no responsibility for, the content, accuracy, privacy policies, or practices of or opinions expressed in any third-party websites or by any third party that you interact with as a result of your purchase or use of the Product.

Personal Data

Framework is responsible for processing the personal data provided by the Customer in relation to the purchase of the Product.

Further information on personal data processing by Framework is available in Framework’s Privacy Policy.

Limitation of Liability

EXCEPT FOR BODILY INJURY, FRAMEWORK WILL NOT BE LIABLE WITH RESPECT TO ANY SUBJECT MATTER OF THESE TERMS UNDER ANY CONTRACT, NEGLIGENCE, STRICT LIABILITY OR OTHER LEGAL OR EQUITABLE THEORY FOR (I) ANY AMOUNTS IN EXCESS IN THE AGGREGATE OF THE AMOUNTS PAID TO FRAMEWORK HEREUNDER OR (II) ANY SPECIAL, INDIRECT, INCIDENTAL, PUNITIVE OR CONSEQUENTIAL DAMAGES OF ANY KIND WHATSOEVER, OR (III) ANY LOST PROFITS, DATA LOSS, OR COST OF PROCUREMENT OF SUBSTITUTE GOODS, TECHNOLOGY OR SERVICES. FRAMEWORK SHALL HAVE NO LIABILITY FOR ANY FAILURE OR DELAY DUE TO MATTERS BEYOND ITS REASONABLE CONTROL OR FOR ANY ALLOCATION OF PRODUCTS BETWEEN ITS CUSTOMERS IN THE EVENT OF A SHORTAGE.

Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation and exclusions may not apply to you.

FCPA and Export Control

The Customer shall comply with the U.S. Foreign Corrupt Practices Act (regarding, among other things, payments to government officials) and all export laws and restrictions and regulations of the Department of Commerce, the United States Department of Treasury Office of Foreign Assets Control (“OFAC”), or other United States or foreign agency or authority, and not export, or allow the export or re-export of any Product (or any product incorporating such Product) in violation of any such restrictions, laws or regulations (including, without limitation, export or re-export to destinations prohibited either in Country Groups Q, S, W, Y or Z country specified in the then current Supplement No. 1 to Section 770 of the U.S. Export Administration Regulations (or any successor supplement or regulations), or the OFAC regulations found at 31 C.F.R. 500 et seq.); the Customer shall obtain and bear all expenses relating to any necessary licenses and/or exemptions with respect to the export from the U.S. of all Products to any location and shall demonstrate to Framework compliance with all applicable laws and regulations prior to delivery thereof by Framework

Miscellaneous

The Customer shall not have any right or ability to assign, transfer, or sublicense any obligation or benefit under these Terms and any attempt to do so shall be void. Framework may assign these Terms in whole or in part. The failure of either party to enforce its rights under these Terms at any time for any period shall not be construed as a waiver of such rights. These Terms supersede all proposals, oral or written, all negotiations, conversations, or discussions between or among parties relating to the subject matter of these Terms and all past dealing or industry custom. No changes or modifications or waivers are to be made to these Terms unless evidenced in writing and signed for and on behalf of both parties. In the event that any provision of these Terms shall be determined to be illegal or unenforceable, that provision will be limited or eliminated to the minimum extent necessary so that these Terms shall otherwise remain in full force and effect and enforceable. These Terms shall be governed by and construed in accordance with the laws of the State of California (without regard to the conflicts of laws provisions thereof or the UN Convention on the International Sale of Goods). In any action or proceeding to enforce rights under these Terms, the prevailing party will be entitled to recover costs and attorneys’ fees.

For Customers in Australia: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.  The rights described in this policy are in addition to the statutory rights to which you may be entitled under the Competition and Consumer Act 2010 (Cth) and other applicable Australian consumer protection laws and regulations.