Framework Terms of Sale

Effective date: November 16, 2023

PLEASE READ THESE TERMS OF SALE (THE “TERMS”) CAREFULLY BEFORE ORDERING ANY PRODUCT OFFERED BY FRAMEWORK COMPUTER INC (“FRAMEWORK”, “WE”, OR “OUR”). 

BY CLICKING THE “PLACE ORDER” or “PLACE PRE-ORDER” BUTTON YOU OR THE ENTITY YOU REPRESENT (“CUSTOMER”, “YOU”, “YOUR”) AGREE TO BE BOUND BY AND A PARTY TO THESE TERMS TO THE EXCLUSION OF ALL OTHER TERMS.. THESE TERMS GOVERN EACH “ORDER” AND “PRE-ORDER” PLACED BY CUSTOMER. IF YOU DO NOT AGREE TO THESE TERMS, NAVIGATE AWAY FROM THIS PAGE AND YOU WILL HAVE NO RIGHT TO PURCHASE ANY PRODUCT.

Who We Are

We are Framework Computer Inc, a company incorporated under the laws of Delaware. 

You can contact us at: 

support@frame.work
447 Sutter St, PMB 135 San Francisco, CA, 94108-4618, United States
+1 (415) 475-3769
VAT number (EU): NL864030204B01

Our unique identifier with regard to our obligations in relation to waste from electrical and electronic equipment is:

For United Kingdom: WEE/AX6331VA
For France: [Pending].
For Germany: [Pending].

Terms

We are constantly trying to improve our Products, so these Terms may need to change along with our Products. We reserve the right to change the Terms at any time, without affecting any Orders or Pre-Orders placed before the changes take effect. We will publish any updated Terms, and they will be effective as of the date of publishing and apply to Orders and Pre-orders placed on and after that date.

We will not store these Terms after the conclusion of a contract. A contract can be concluded in English, French or German language.

Order Acceptance

Framework reserves the right to cancel any Order or Pre-Order where any obvious and unmistakable errors in pricing occur.

When placing an Order or Pre-Order for a Product, you will be required to provide certain information, such as your address and other billing information. You promise that all such information is accurate, and you will ensure that such information is kept current. After you place an Order or Pre-Order, we will acknowledge our receipt of this, and also then confirm our acceptance of it via email.

The Product will be delivered to the delivery address specified in “Shipping Information” in the checkout process, or provided through other payment profiles, such as PayPal. You are responsible for providing the correct address in the ordering process. Framework has no responsibility or liability for inaccurate information or information that later becomes outdated, and has no obligation to make efforts to determine the correct contact or shipping information.  Framework is not liable for any loss resulting from failure to provide the correct delivery address.

The Product will be shipped to you in accordance with the shipping option chosen by you in the ordering process. The cost of shipping is detailed in the order process. The dispatch and delivery date will be stated in the order process.

The delivery date will depend on the selected shipping option and delivery location, as well as the time of payment. Changes and/or delays to the estimated dispatch and delivery date may occur. Framework will notify you of any changes impacting the delivery of your ordered Product.

For French consumers, if Framework does not deliver the Products on the indicated date or within the indicated deadline, you are entitled to cancel your Order, by email or in writing sent to the above address if, after having requested Framework in writing to proceed with the delivery within a reasonable deadline, Framework failed to do so. You can also immediately cancel your Order if (i) Framework expressly refuses to deliver the Products, or it is obvious that it will not do so, or (ii) delivery within a specific deadline was essential for you, as you expressly mentioned and Framework accepted. In cases of cancellation of an Order, Framework will reimburse you the whole price of your purchase and delivery fees, via the payment means used during your purchase, except if you have expressly agreed otherwise. Reimbursement will occur within 14 days as from the date of cancellation. This does not affect any similar rights that you have as a UK or EU (but not a French) consumer.

Orders and Pre-orders may be subject to order quantity limits, which will be shown during the checkout process.

Framework reserves the right to decline or reject, your order or limit order quantity at any time for legitimate reasons (for French consumers, in accordance with article L.121.11 of the French consumer code) which include invalid or unsupported shipment addresses, or payment processing issues.  If you have already paid, we will refund you the full amount of the declined or rejected order or the amount of adjusted order quantity, including applicable taxes and any delivery charges.  Framework may however first try to contact you using the contact information we have for your account (the “Contact Information”) to adjust your order, payment method, or shipment information to resolve the issue prior to cancellation.

Prices in the UK and EU are inclusive of VAT.  We do not offer VAT exemptions or VAT refunds for EU intra-Community supply. Payment is due on conclusion of the contract, unless agreed otherwise. The available payment methods will be displayed to you before you can submit your Order or Pre-Order.

Order Cancellation

Once you have placed an Order, Framework strives to deliver in a timely manner.  Prior to Order shipment, you may request cancellation of the Order by contacting Framework Support at support@frame.work. Framework will send a confirmation email to the email you provided if the cancellation was successful. If the cancellation is confirmed by Framework, you are entitled to a full refund of purchase price. Framework strives to process refunds within a reasonable amount of time, and as a maximum within 14 days.

Pre-orders

Each Pre-order you submit for a Product acts as a deposit for a future purchase of the Product.  You will be charged a Pre-order deposit, plus any applicable taxes, at the time of placing the Pre-order for the Product.  The remainder of the specified purchase price, plus any applicable taxes, duties, shipping and other costs, will be charged before the Product is released for shipment.

We will attempt to charge the remainder of the purchase price and other costs to your payment method on file when your Product is ready to ship.  If we are unable to process the payment, we will attempt to contact you via your Contact Information.  If you do not complete your Order by updating your payment method and paying the full remainder due within 30 days, Framework may, at its sole discretion, provide you a full refund of the deposit, or continue to attempt to contact you via your Contact Information. Framework will try to contact you to provide a refund after that 30-day period, but if Framework does not receive a response from you within 90 days of our initial request to complete your Order, or if Framework is not able to process your refund after that 30-day period (for example, due to a cancelled credit card), then Framework will treat the amount that you paid as unclaimed and you will be responsible for requesting a refund.

If a delay arises and the shipment date for a Pre-Order is not met, we will provide you with updates via your Contact Information with respect to the delivery schedule. If for any reason you decide that you do not wish to continue to wait for your Product, you may cancel your Pre-order by contacting support@frame.work.

You may cancel your Pre-order at any time for any or no reason prior to our notice to you that your Product is ready for delivery. If you do so prior to completing the Product purchase by making the second payment, Framework will refund your Pre-order deposit without interest. Once you complete the Product purchase by making the second payment, Framework’s standard Order Cancellation, Return, and Limited Warranty Policies will apply.

Geographic Availability

Products will only be shipped to supported shipping regions.  Available Products may vary depending on your region.  During checkout, your shipping address will be validated to determine if it is in a supported shipping region for the Product.  If the final shipping address is outside of these regions, Framework reserves the right to reject the Order.

Please note that not all subregions of a country or region are supported.  In France, Framework ships Products in mainland France only (including Corsica), but not in overseas territories.

WEEE (Waste Electrical and Electronic Equipment) 

The "crossed out wheelie bin" symbol on electrical and electronic equipment indicates that it is classified as WEEE, meaning that when it is no longer usable it should not be treated and thrown away as normal household waste.

 

The WEEE Regulations aim to minimize the amount of WEEE householders throw out with their general rubbish. By keeping WEEE separate from other waste it can be treated, the hazardous substances can be removed and a large amount of waste can be recycled rather than sent to landfill.

In any case, re-using or repairing your Product should always be preferred over throwing it out. 

We offer to take back any waste WEEE product when you are purchasing an equivalent item from us.  You can return such equivalent item to us for no charge by contacting us prior to the delivery date, using the contact information above, and requesting a return of equivalent item.          

Guarantees if you are a French consumer:

Conformity guarantee

Framework is liable for delivering a Product that complies with the contract and with the following objective and subjective conformity requirements: 

• be of the description, type, quantity and quality, and possess the functionality, compatibility, interoperability and other features required under this contract, and be fit for the purpose for which goods of the same type would normally be used, 
• where applicable, be of the quality and correspond to the description of a sample or model that Framework made available to you before the sale,
• be fit for any particular purpose for which you require it and disclosed to Framework at the time of the conclusion the sale, and in respect of which Framework gave acceptance, 
• be delivered with all accessories and instructions, including on installation, as stipulated under these Terms and on the Product page, and where applicable, be delivered along with such accessories, including packaging, installation instructions or other instructions, as you may reasonably expect to receive, 
• if applicable, be supplied with all updates stipulated in these Terms and on the Product page,
• be inter-connected with digital elements corresponding to the latest available version at the time of the contract conclusion, except if Framework stated otherwise on the Product page,  
• be of the quantity and possess the qualities and other features, including in relation to durability, functionality, compatibility and security normal for goods of the same type and which you may reasonably expect given the nature of the Product and taking into account any public statement made by Framework or on its behalf.

Framework is accountable for any non-conformity that exists at the time of delivery and appears within a 2 year time period. As for the digital elements of the Product, which are incorporated or inter-connected with the Product in such a way that the absence of the digital element would prevent the Product from performing its function (the “digital element”), Framework is liable for any non-conformity that exists within a 2 year time period as from the Product delivery. 

If the case of any defect, you are entitled to request that Framework repairs or replaces the Product in order to bring the Product into conformity. You must then make the Product available to Framework and Framework will take the Product back at its expense. Repair or replacement is carried out free of charge and within a reasonable time period from the moment Framework has been informed about the lack of conformity, which cannot be longer than 30 days.  

If you choose the repair as a remedy (over replacement of the Product), you will benefit from a guarantee extension of 6 months.

Framework may nevertheless elect not to proceed in accordance with your choice if that choice is impossible or, compared to the other remedy, would impose costs that would be disproportionate, taking into account all circumstances, including the value the Product would have if there were no lack of conformity, the significance of the lack of conformity, and whether the alternative remedy can be provided without significant inconvenience to you.

If you choose the repair option but that Framework does not proceed in accordance with that choice, you benefit from a new 2-year conformity guarantee period, as from the date a replacement Product is delivered to you.

When you request that a Product be made to comply with the conformity guarantee, then the conformity guarantee period is suspended for the time between the earlier of (i) the day the you file a request to Framework or provide Framework with the Products, and (ii) the day Framework delivers the repaired / replaced Product to you. 

The conformity guarantee period is also suspended if you and Framework amicably negotiate in order to settle an issue on a defect.

For the 24 month period following the delivery of Products, you will not be required to prove the existence of the default.

Guarantee for latent defects

You may also exercise the latent defect guarantee (as defined under article 1641 of the Civil Code).

Framework is liable for the guarantee for latent defects of the item sold that render the use for which it is intended improper, or which reduce the usage so that you would not have bought it, or would only have given a lower price if you had been aware of the defect.

In such a case, you can choose between the termination of the sale or claim a reduction of the price.

The action resulting from latent defects must be filed within two years of the discovery of the defect.

If you are a UK or EU consumer (but not a French consumer), nothing in these Terms will limit or exclude your legal rights in respect of, or statutory warranty rights for the conformity of, the Products.

Right of Withdrawal

If you are a consumer, you are generally entitled to a right of withdrawal in accordance with the following provisions: 

Right of withdrawal

You have the right to withdraw from a sales contract for a Product(s) within 30 days without giving any reason. 

The withdrawal period is 30 days from the day on which you or a third party designated by you, who is not the carrier, have taken possession of the last Product(s). 

To exercise your right of withdrawal, you must notify us, 

447 Sutter St, PMB 135, San Francisco, CA, 94108-4618, United States, support@frame.work, using our contact information above, by means of a clear statement (e.g. a letter sent by mail, fax or e-mail) about your decision to withdraw from this contract. You can use the model withdrawal form at the end of these Terms, however it is not mandatory. 

To meet the notice period for the right of withdrawal, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiration of the withdrawal period.

Consequences of withdrawal

If you withdraw from a contract, we shall refund you all payments that we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us), immediately and no later than within 14 days from the day on which the notification of your withdrawal from is received by us. 

For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this refund.

We may refuse the refund until we have received the Product(s) back or until you have provided proof that you have returned the Products, whichever is the earlier.

You must return or hand over the Products to us without undue delay and in any case no later than within 14 days from the day on which you informed us of the withdrawal from a contract. The deadline is met if you send the Product(s) before the expiry of the period of 14 days.

You will bear the costs of the return of the Product(s).

You only have to pay for any loss in value of the Product(s) if this loss in value is due to handling of the Products that is not necessary for checking the condition, properties and functioning of the Product(s).

Even if you return your Products, these Terms will still apply to the time between your purchase and return.

Some items are not eligible for return or refund and will be noted as such at time of Order or Pre-order; unless otherwise provided by a particular product offer, all purchases of these ineligible products are final and non-refundable and you will not have a right of withdrawal for these purchases.

For complete details on how to return eligible products, see our Returns and Refunds page.

Use of the Product and Restrictions

Framework sells and ships Product(s) to non-professionals and consumers only for personal use. You will comply with all laws that apply to your use of the Product, and your actions and omissions that relate to the Product. We can’t and won’t be responsible for your using the Product in a way that breaks the law.

Any software incorporated into or provided for use in a Product is licensed solely for use in that Product. For any such software licensed to you under these Terms, such license is non-exclusive, non-sublicensable and does not include the right to (and the Customer will not) incorporate or use in any other works, or copy any portion of such software, or to use the software or product for the benefit of any third party. For any other such software licensed to you (including without limitation Third-Party Components (as defined below)), please check the license associated with each such software item for the applicable specific terms and conditions.

Third-Party Software and Other Components

The Customer acknowledges and agrees that the Product contains software owned or supplied by third parties (“Third-Party Components”). When the Third-Party Component is not necessary for the Product to work and perform its functions, Framework is not responsible for the operation of any Third-Party Components nor the operation of the Product to the extent such operation is dependent upon Third-Party Components. The Third-Party Components may be subject to other terms and conditions imposed by the applicable third parties; Customer will comply with and is solely responsible for complying with any applicable terms or conditions. Framework does not make any statements with respect to Third-Party Components or any third-party providers when the Third-Party Component is not necessary for the Product to work and perform its functions. Any exchange of data or other interaction between Customer and a third-party provider is solely between the Customer and such third-party provider and is governed by such third party’s terms and conditions. 

When the Third-Party Component is necessary for the Product to work and perform its functions, Framework is liable for its proper running under (for French consumers) the terms of the “Guarantee” section, and (for other consumers) the statutory warranty obligations.

Digital elements of the Products for French consumers

Framework commits to supply updates to maintain the Product into conformity in accordance with articles L.219-19 of the French Consumer code

Framework may also modify the digital elements of the Product in order to improve the Product or if it has any other valid reason. A valid reason includes if the changes are necessary due to a new technical environment, an increased or decreased number of users, or other operational reasons, intellectual property infringements, changes in licenses Framework holds from third parties or other third party compliance requirements, significant changes of specific and verifiable open market costs, necessary enhancements of the safety of users or third parties or other material legal, regulatory or security reasons.

Limited Warranty and Warranty Disclaimer

Framework branded Products are covered by the Framework Limited Warranty (“Warranty”): frame.work/warranty.

This Warranty is separate from, applies in addition to, and does not in any way affect your legal consumer rights.

Limitation of Liability

We are not liable for business losses. If you use the Products for any commercial or business purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

Miscellaneous

A contract is between you and us. No other person shall have any rights to enforce any of its terms except, for French consumers, another consumer to whom you have sold the Product in relation to the Conformity guarantee and the Warranty. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these Terms.

Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect, as long as they do fundamentally alter these Terms. 

If we do not insist immediately that you do anything you are required to do under these Terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the Products, we can still require you to make the payment at a later date.

If you are a French consumer, these terms are governed by French law and you can bring legal proceedings in respect of the products in the French courts.

If you are a UK or EU consumer (other than a French consumer), these terms are governed by English law. However, if you are a consumer and resident of any UK or EU country you will benefit from mandatory provisions of, and legal rights available to you under, the laws of that country. Nothing in these Terms affects your rights as a consumer to rely on these local law mandatory provisions and legal rights. If you are: (i) a consumer having no permanent residence in the UK or EU at the time of the conclusion of the contract, or having moved your permanent residence abroad after the conclusion of the contract; or (ii) if your place of residence or habitual abode is unknown at the time the action is brought, the exclusive place of jurisdiction and performance shall be the registered office of Framework. Otherwise, the place of jurisdiction shall be determined in accordance with general statutory rules.

Alternative Dispute Resolution for EU Customers

You may access the EU Online Dispute Resolution platform via the following link: https://ec.europa.eu/odr. However, we are not obliged or willing to participate in dispute settlement procedures via this method.

Model Withdrawal Form for EU and UK Customers

(complete and return this form only if you wish to withdraw from the contract)

• To: 447 Sutter St, PMB 135, San Francisco, CA, 94108-4618, United States
  Email Address: support@frame.work
• I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*),
• Ordered on (*)/received on (*),
• Name of consumer(s),
• Address of consumer(s),
• Signature of consumer(s) (only if this form is notified on paper),
• [Date]